As 2019 comes to a close, FivePoint Payments is reflecting on all that was accomplished this year while gearing up for new product development and expansion in the new year. We could not be more thankful for the growth we have experienced because of our incredible FivePoint team. Likewise, we are thrilled to have served our government agency clients well and to have had the chance to continue to work closely with our strategic partners. The following “year in review” covers a few of FivePoint Payments’ highlights from 2019.
We launched payment kiosks.
Our clients are loving the FivePoint payment kiosks, one of our most successful new product launches of 2019. Our state-of-the-art standing and desktop kiosks offer users a simple way to make payments, communicate arrival at an organization and even drop off documents after hours. This modern hardware solution provides an easy-to-use interface and can accept payments 24/7. With a direct integration to existing software, our custom, self-reporting kiosks reduce staff, save time and increase efficiency. Stay tuned for more kiosks and feature options arriving in 2020.
We grew our team.
FivePoint filled key roles across several departments including customer support, product development, sales, IT and project management. FivePoint’s expanding team offers our clients and partners more support, which is always one of our highest priorities. What’s more, we’re able to innovate and create new products faster than ever before. We’re excited about what this means for the company’s innovation capabilities next year.
We rolled out new technology.
Among FivePoint’s new offerings in 2019 is a mobile device text-messaging feature that provides convenience and payment flexibility for users. Over text, users can opt for partial payments, a payment plan or to pay for multiple fines or fees at one time. They can also easily set up a text reminder to make a payment. FivePoint also just launched a multi-select tool, which offers the ability to pay multiple cases or citations at one time. Participants have the ability to see all of their open cases and make a decision on which one they’d like to pay, or to pay all of them at once. Should a case be unavailable for payment, the case information will be grayed out and show that it is not ready for payment.
We embraced Zendesk.
Zendesk is customer service software that provides an efficient customer support ticketing system. This tried-and-true platform is used by more than 145,000 organizations worldwide, and with good reason. Here at FivePoint Payments, we have found that Zendesk’s powerful and flexible platform enhances our reporting and, in turn, has increased customer satisfaction.
We got serious about communication.
You may have noticed that we have amped up our blog articles and social media presence and began sending bi-monthly email newsletters. FivePoint wants to share our expertise with our clients and also keep them informed of our new features, products and team members. In 2020, we look forward to continuing this effort and expanding into more video content.
As always, we’d love your feedback. Please feel free to shoot us a note to let us know how we’re doing or how we can do better next year. Happy New Year!