As we head into the last couple of weeks of December, we just wanted to first and foremost say a heartfelt “THANK YOU!” to all of our FivePoint Payments customers and partners. Thank you for supporting and engaging with FivePoint Payments in 2020. We feel very honored to work with you. We hope that our team and contactless hardware and software solutions for payments and lobby management have made your professional lives easier and safer this year. Here, we recap what went down in 2020 and also what the FivePoint team is looking forward to in 2021.
FivePoint Payment 2020 Year in Review
What a year it has been! The pandemic has affected us all personally and professionally and there have been many ups and downs throughout the course of the year. At FPP, we are very grateful to have served you this year and provided additional value with our remote and contactless payment portals and check-in solutions. In 2020, our team really stepped up and worked quickly and diligently to meet the needs of our customers with an expansion of contactless features and tools, as well as responsive and understanding customer service.
Here are a few of our innovative additions this year:
- Outdoor Kiosks – Read more about our sturdy, “rain or shine” outdoor kiosks here.
- FivePoint Check-In – Our smart lobby queue management gives government agencies a tool to manage visitors.
- New Features for Check-In – Throughout the year, we’ve continued to add helpful features to FivePoint Check In including options to integrate with an IVR system, a Clerk Call feature (on the kiosks) and Docket Board integration.
If you haven’t already read our recent case study on how FivePoint technology helped Michigan Courts with safety and efficiency post-pandemic, check it out… The story begins when the COVID-19 pandemic hit, and John J. Kortes, information systems director at 16th Judicial Circuit Court, 42nd District Courts and Probate Court in Mount Clemens, Michigan, began looking for a technology solution to help the court staff and visitors stay safe and organized. Find out what happened next…
What the FivePoint Team is Looking Forward to in 2021
We are hopeful for a better, safer and healthier 2021 all around. The innovation that happened at FivePoint Payments in 2020 will continue to be relevant. With their more efficient capabilities, our newest technologies are proving that they are here to stay for the long-term. We look forward to building upon our existing software and hardware solutions, and continuing to meet our customers where they are.
Here’s what our FivePoint team members are looking forward to in the New Year both personally and professionally:
David New says, “In business, I plan on expanding my territory to at least five new states and finding a major referral partner to work with that can bring new opportunities.” And when he’s not working, David is determined to buy real estate investment properties and go to Glacier National Park.
Shayla Otolorin says she’s looking forward to implementing a post payment integration with the Michigan Courts system. “This will allow courts in Michigan using the FivePoint interface to update their court records in real time when a payment is processed. This will help increase our volume in the state since currently many courts are eagerly waiting on this core piece of functionality. This effort requires collaboration between the FivePoint tech team, the statewide API program, and various Michigan courts.” As for personally, she looks forward to reading more. “Since the restrictions began this past Spring I have started reading more and pledged to read one book a month for 2021. The last book I finished reading is Don’t Sweat the Small Stuff… by Richard Carlson. I am currently reading Eleven Minutes by Paulo Coelho.”
Joel Darby is excited to expand upon FPP’s touchless payment offerings and find new ways to provide solutions to help customers who are looking for ways to deliver safe options to their constituents during these trying times. “One of the greatest joys of 2020 was finding ways to help our customers combat the new challenges we were all facing,” he says. “I’m also looking forward to taking a renewed focus on our existing customer base to ensure our products and software applications are continuing to exceed their expectations. The best way to continue the growth our business is to make sure those that rely on us day in and day out are the first to sing our praises!” On a personal note, Joel wants focus on exploring more drivable destinations. “There are so many great places to discover that are a short driving distance from Atlanta and what better time than now to explore them?”
Laken Drago is looking forward to going skiing in Colorado this year and completing her Project Management Professional certification.
Now what are you looking forward to in 2021? Wishing you the happiest of holidays and New Year!