Meet Ben Brawley, application support team lead at FivePoint Payments. One of our newest members of the team, Ben started just before everyone began working remotely due to the Coronavirus. “I made it into the office for 2 whole days, long enough to get set up!” he says. Despite the distanced start, Ben is already showing what an asset he is to FPP customers. Read on to find out more about him.
Q: How would someone describe you in three words?
A: Outgoing, adventurous and determined.
Q: What does a day at FivePoint Payments look like for you?
A: Typically we have our morning daily standup meeting, go over what our plans are for the day and prioritize everything. I start working on any client setup issues or support issues so that I can focus on projects for the rest of the day.
Q: What are you in charge of?
A: Application support. That’s anything that comes into our customer support team that they can’t immediately fix, something that requires a technical analysis to get it fixed. Let’s say someone is having an issue making a payment and it’s not the card getting declined and no clear error is showing up. I’ll go in and look at the logs and what’s going on there to get it fixed.
Q: What do you love most about your job?
A: With such a small team, everyone is open to everyone else’s ideas. You can have a conversation about ideas and what can be improved on. It’s a collaborative team effort. I came from a global company with a couple thousand employees, so it’s nice to be back with something small. Even though we’re spread out over a couple states, it’s easy to schedule a time to “meet.” Previously, my meetings were with colleagues from around the world, and someone was always losing out on the time of a meeting.
Q: What’s your professional background, and how did you get started in this field?
A: When I was a senior in high school, I began hosting servers for video games like Grand Theft Auto. I was all self taught—lots of Google and chat forums! My mom worked in ITQA; she was a software tester. She came home one day and realized what I was doing, and asked someone she worked with, who happened to be John Cartin who is now with FPP, if I could “intern” with him at work. In 2014, I got an entry-level support job in the operations department at General Information Services, a background check company. Chris Wilson was my director there for a few years and taught me a lot. When he came to FivePoint Solutions, he brought John with him, and now me.
Q: Where are you from?
A: I’m from Anderson, South Carolina and live in Columbia, South Carolina. When the Lexington office opens up, I’ll be working from there.
Q: What do you like to do when you’re not working?
A: I’ve actually gotten into mountain biking these last couple of months. John’s brother used to be my old manager at my old job. He started biking, dragged me along. Gets me out of the house. We’ve been up to Greenville in the mountains up there. State forest with some solid trails near where we live. Augusta has some good trails that we’ve hit.
Q: What’s a fun fact about you that most people wouldn’t know?
A: One of my longtime hobbies is pole vaulting. I started in high school in 2012 or 2013. One of the former University of South Carolina pole vault instructors set up a training area in his backyard, which is near where I live. Olympians come to train and coach there, in addition to coaches from different colleges, famous people within the community and more. It takes a lot of time, but I go and hangout there sometimes and help coach.
Q: What are you most looking forward to at FPP in the year ahead?
A: One of our big initiatives is getting moved into the cloud. I’m looking forward to a new environment to learn, the challenge of learning it and adding to my skillset.
Connect with Ben Brawley on LinkedIn.