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5 Software Trends That No Government Agency Can Ignore

From special purpose districts to the federal level, there are nearly 90,000 official government units throughout America. Some of these units function better than others, and the reasons behind this can range from incompetent management to decreased tax revenue. Emerging software trends, however, can put your administration on a level with the best out there. By recognizing and utilizing these new trends, governmental agencies can easily increase their efficiency.

1. Cybersecurity Utilizes Common Language

Some of the essential software tools that government agencies use are related to cybersecurity. Unfortunately, the lack of a common language among experts, security platforms and organizations make it difficult for lessons to be utilized between agencies. Fortunately, the NIST Cybersecurity Framework is changing this.

The NIST framework is a government project that creates common “standards, guidelines, and best practices to manage cybersecurity-related risk.” This will make it far easier for government agencies to effectively utilize their security software and cybersecurity experts.

2. Kiosk Software in High Demand

The age of the self-service kiosk has been emerging for some time, but it appears as if 2018 is when it will really take hold. This is creating a higher demand for kiosk software. After all, McDonald’s can use the same hardware as a state’s driver’s license bureau, but the two will certainly have different software needs.

The fact of the matter is that kiosks improve customer service ratings, and this is an area where governments at all levels typically drop the ball. It’s time your agency take advantage of this trend.

3. Disaster Management Software

Both manmade and natural disasters are increasing in frequency, and when they occur, people look to their governments to make things better. This is why every agency should take advantage of the numerous emergency management software tools that have recently become available.

HC Patient Tracking, for instance, allows first responders on the scene of mass casualty events to communicate triage and transport information to local hospitals. Agencies that work with the Red Cross can keep up with structural damage information with RC Collect. FireStop allows fire departments to save pre-incident plans online for easy access.

During a disaster, there are likely people depending on you. Make sure you’re prepared.

4. Software Integration

Many software platforms utilized by governments and other organizations perform a single job. Unfortunately, this typically means spending precious agency revenue on multiple platforms. Fortunately, the continuing trend of software integration will soon change this for government agencies.

Corporations have taken advantage of this by integrating their social media marketing with their customer resource management (CRM) and enterprise resource planning (ERP) software. Government agencies, on the other hand, have begun utilizing payment platforms that accept mobile payments and automated phone payments (IVR) while also providing kiosk software and custom dashboards.

The drive towards integrating various tools into single platforms is focused on economics and efficiency. Because of this reality, it’s one trend that government agencies can’t afford to ignore.

5. Chatbots Taking Over

 
Chatbots are a quickly emerging trend that will soon dominate several industries’ entire customer service experience. Chatbots are programs that simulate actual conversations with human users. If you’ve ever chatted with a company online for spoken to a computerized voice on the phone, you’ve likely experienced this technology.

By 2025, the chatbot market is expected to reach $1.23 billion. This equates to more than a 24 percent compounded annual growth rate. There are probably some customer service issues that can never be solved by a chatbot, but your government agency can save a great deal by allowing these programs to deal with certain issues without human interaction.

If you work within a government agency, you understand that effectiveness and efficiency are the name of the game. Fortunately, emerging software trends can assist you in accomplishing these goals. By remaining vigilant and utilizing new technologies when appropriate, you can turn your governmental organization into a well-oiled machine.

Curtis Fease

About Curtis Fease

Curtis is a contributing author and expert in government software and technology. He earned a degree in psychology and another in criminal justice from Augusta University in 2010 before going on to gain an MPA degree and graduate certificate in disaster management.

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